Client Rights & Responsibilities

Common Rights

All clients, residents, families/caregivers, placing/referring agencies and staff have the right to:

To be treated with dignity and respect
To be told about your treatment
To have a say in your treatment
To speak to others in private
To have your complaints resolved
To say what you prefer
To ask questions and be told about your rights
To get help with your rights

Any complaints should be addressed to any of YFT's Program Directors by calling (703) 368-7995.

IF YOU FEEL THAT YOU NEED OUTSIDE ASSISTANCE, PLEASE CONTACT THE REGIONAL 2 ADVOCATE, AT (804) 297-1503. IF YOUR COMPLAINT IS RELATED TO THE YFT SCHOOL, PLEASE CONTACT CAROLYN WHITE HODGINS, SPECIALIST, PRIVATE SCHOOLS FOR STUDENTS WITH DISABILITIES, VIRGINIA DEPARTMENT OF EDUCATION AT (804) 225-4551.

The role of these individuals are to help you with the grievance process.

Report a Patient Safety Concern or File a Complaint | The Joint Commission

Common Responsibilities

All clients, residents, families/caregivers, placing/referring agencies and staff share the following responsibilities:

To be aware of the rights of others
To communicate openly and honestly with each other
To discuss changes in condition and treatment plans
To discuss and clarify diagnosis and treatment
To discuss and clarify side effects of treatment
To work together to improve the effectiveness of treatment
To ensure that people are treated in the least restrictive way possible
To provide feedback on the service and or care in the form of suggestions, compliments or complaints
To keep all scheduled appointments with YFT staff or to inform staff in advance if you are unable to keep the appointment.
To work on your service goals as agreed upon in your Individualized Service Plan.
To provide staff with accurate and complete information as it pertains to your treatment and care at YFT.
To treat all others with respect.
To adhere to the YFT rules prohibiting smoking and drug use and banning weapons on Youth For Tomorrow premises.

Report a Patient Safety Concern or File a Complaint | The Joint Commission

Family And Care Giver Rights

Families/caregivers, placing/referring agencies have the right to:

Be recognized, respected and supported as partners in providing care to the client/resident
Be involved in providing essential information to the clinician in the assessment phase, and in the ongoing treatment and care of the client/ resident
Receive training in the most effective ways to relate to clients/residents and support their recovery
Receive timely and easily understood information about the relevant mental illness, its causes, treatment options, and outcomes which are reasonably required for the ongoing care of the client/resident